Authenticx Reports Significant Growth in 2023, Doubling Customer Count

Authenticx, the new standard in healthcare for listening to customer voices at scale, ends 2023 on a high note after building on its 2022 momentum and enhancing its conversational AI models.

Authenticx's year of significant growth started with a $20M Series B funding round to expand the business, fuel sales and innovate the features of its robust conversational intelligence platform.

Since January, Authenticx has increased its staff headcount by 27%. The company also appointed industry veteran Eric Prugh as the organization's first Chief Product Officer, welcomed Todd Pedersen as Chief Strategist, and created a Chief Evangelist role headed by Leslie Pagel.

In addition to increasing staff, Authenticx grew its ARR by roughly 2x and doubled its customer count, primarily consisting of large healthcare enterprises. This expansion resulted in a 400% increase in total users in 2023. Authenticx's growth earned it recognition as No. 349 on the Inc. 5000, a list of the fastest-growing private companies in America.

"Our aim is to shape the next era of customer listening into one that both prioritizes patients and caregivers and benefits the companies that serve them," said Amy Brown, CEO of Authenticx. "Our healthcare system is complex and confusing for those trying to navigate it. The crushing complexity disrupts the patient experience and impacts the bottom line for businesses. The growth we've experienced this year enables us to serve more healthcare organizations, hear more stories from real customers, pinpoint areas of frustration along the customer journey and offer leaders insights to resolve them."

Read more about the company's growth here